Shipping policy
R Prep Supply ships products from our own inventory and from approved third-party suppliers and fulfillment partners.
Where We Ship
We currently ship to eligible addresses within the United States.
We do not guarantee delivery to international locations, freight-forwarding services, hotels, correctional facilities, military addresses, post-office boxes, or other restricted destinations unless checkout specifically allows the order.
Certain items may have additional geographic restrictions.
Processing and Delivery Estimates
Most orders are processed within two to five business days, excluding weekends and federal holidays.
After processing, most domestic orders arrive within approximately three to 10 business days. Supplier-direct, special-order, or backordered products may take up to 15 business days or longer when clearly disclosed.
Delivery dates are estimates and are not guarantees.
If we are unable to ship within the stated timeframe, we may contact you to obtain approval for the delay or provide the option to cancel the affected item for a refund.
Multiple Packages
Products in the same order may be fulfilled by different suppliers. Your order may:
- Arrive in separate packages
- Have multiple tracking numbers
- Arrive on different dates
- Be shipped by different carriers
Receiving only part of an order does not necessarily mean the remaining products are missing.
Shipping Charges
Shipping costs are displayed during checkout when available.
Shipping charges may be calculated separately when an order contains products from different fulfillment locations. Promotional shipping offers may include restrictions, exclusions, or minimum-purchase requirements.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately when an address correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.
R Prep Supply is not responsible for delays, losses, or additional charges caused by:
- Incorrect or incomplete addresses
- Missing apartment or unit numbers
- Incorrect postal codes
- Customer-requested carrier changes
- Delivery restrictions at the destination
- Failure to retrieve a package
Tracking
Tracking information will be provided when it becomes available. Tracking may take several business days to update after a label is created.
A shipping-label notification does not necessarily mean that the carrier has physically received the package.
Lost or Delayed Packages
Contact us at Ritchierivera@rprepsupply.com when tracking has not updated for an unusual period or the package appears lost.
We may ask the carrier or fulfillment partner to investigate. Carrier investigations can take time, and a refund or replacement may not be issued until the investigation is completed.
Packages Marked Delivered
When tracking shows delivered but the package cannot be found, please:
- Confirm the delivery address.
- Check around the property and any secure delivery locations.
- Ask household members, neighbors, leasing offices, or front-desk personnel.
- Allow one additional business day because some carriers scan packages before final delivery.
- Contact the carrier directly.
- Contact R Prep Supply if the package remains missing.
We will reasonably assist with carrier claims, but replacement or refund of a carrier-confirmed delivery is not guaranteed and will be reviewed individually.
Severe Weather and Other Delays
Storms, hurricanes, natural disasters, carrier interruptions, supply shortages, emergencies, government actions, labor disruptions, and events outside our reasonable control may delay processing or delivery.
Restricted Products
Some products may be subject to carrier, age, legal, geographic, or shipping restrictions. We reserve the right to cancel and refund any order that cannot legally or safely be shipped to the destination.