Refund policy

R PREP SUPPLY STORE POLICIES

Effective date: June 14,2026 


RETURN AND REFUND POLICY

Thank you for shopping with R Prep Supply. We want customers to be satisfied with their purchases while maintaining fair return procedures for products shipped by us and our third-party fulfillment partners.

Return Eligibility

You may request a return within 14 calendar days after the tracking information shows that your order was delivered.

To qualify for a return, the item must be:

  • Unused, unworn, unwashed, and unaltered
  • In the same condition in which it was received
  • In its original packaging with all tags, manuals, accessories, and components
  • Accompanied by the order number or other proof of purchase

Submitting a return request does not automatically guarantee approval.

Return Authorization Required

Do not return an item without first contacting us and receiving return instructions.

Because some products are shipped directly by third-party suppliers, the proper return address may be different from the address shown on the original package. Products returned without authorization, returned to the wrong address, or sent cash-on-delivery may be refused and may not qualify for a refund.

To begin a return, contact:

Email: Ritchierivera@rprepsupply.com

Include your name, order number, reason for the return, and photographs when the item is damaged, defective, incomplete, or incorrect.

Damaged, Defective, Missing, or Incorrect Items

Inspect your order promptly after delivery.

Damage, defects, missing components, or incorrect products must be reported within five calendar days after delivery. Please provide clear photographs of:

  • The product
  • The packaging
  • The shipping label
  • The damaged or incorrect area
  • Any missing contents, when applicable

When we confirm that an item arrived damaged, defective, incomplete, or incorrect, we may provide a replacement, replacement component, prepaid return label, refund, or another appropriate solution.

Do not discard damaged products or packaging until we tell you that the claim has been completed.

Nonreturnable and Final-Sale Items

Unless required by law or the item arrived damaged, defective, or incorrect, we do not accept returns on:

  • Gift cards
  • Clearance items marked “Final Sale”
  • Customized, personalized, or print-on-demand merchandise
  • Emergency food, beverages, water products, meals, rations, or other consumable products
  • Opened medical, first-aid, hygiene, sanitation, or personal-care products
  • Opened batteries, chemicals, fuels, or hazardous materials
  • Used knives, tools, safety equipment, or protective equipment
  • Items damaged through misuse, neglect, improper installation, modification, or failure to follow manufacturer instructions
  • Products specifically identified as nonreturnable on their product page
  • Certain restricted or safety-sensitive products where returns are prohibited by law, supplier policy, or carrier requirements

Return Shipping

When a customer returns an eligible item because of preference, sizing, compatibility, or a change of mind, the customer is responsible for return-shipping costs.

Original shipping charges are nonrefundable unless the product arrived damaged, defective, incomplete, or incorrect.

We strongly recommend using a trackable and insured shipping service. R Prep Supply is not responsible for return packages that are lost, damaged, or delivered to an unauthorized address.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected.

Please allow up to 10 business days after inspection for us to process an approved refund. Your bank or card provider may require additional time to post the refund.

We may deduct amounts for:

  • Missing packaging, accessories, manuals, or components
  • Damage caused after delivery
  • Unauthorized use or modification
  • Return shipping that the customer agreed to pay
  • Any disclosed restocking charge applicable to a specific product

We will not issue a refund for merchandise that does not meet the return requirements.

Exchanges

Exchanges depend on product availability. We may process an approved exchange as a return and require the customer to place a new order.

Order Cancellations

Contact us immediately when requesting cancellation.

Orders cannot always be canceled after they have been submitted to a supplier, entered fulfillment, received a shipping label, or shipped. If cancellation is no longer possible, the customer may need to follow the regular return process.

Refused and Undeliverable Packages

Orders returned because of an incorrect address, refused delivery, failure to collect the package, or another issue caused by the customer may be refunded minus original shipping, return shipping, and other carrier charges.

Chargebacks

Please contact us before submitting a payment dispute or chargeback. We will make a reasonable effort to investigate and resolve legitimate order concerns.